My Journey

IT Technician · Dispatch & Logistics Coordinator · Cybersecurity Graduate

📍 Edmonton, AB, Canada 📞 +1 825 777 0217 ✉️ sam@alemam.dev 🌐 alemam.dev
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Summary

Hands-on IT professional and cybersecurity graduate with experience across hardware repair, network administration, and logistics operations. Comfortable across Linux, macOS, and Windows. Self-directed builder with active personal projects in iOS development, self-hosted infrastructure, and web development. Known for diagnosing complex issues quickly, working independently under pressure, and delivering reliable results.

Work Experience
Dispatch / Logistics CoordinatorMay 2024 – Present
DT Tire · Edmonton, AB
  • Coordinate daily dispatch for 20–45 drivers (peak season), managing 6 runs/day across Edmonton using SAP.
  • Optimized delivery routes and improved ETA accuracy, reducing delays and increasing driver efficiency.
  • Serve as primary contact between drivers, CSR, sales, and customers for real-time issue resolution.
  • Manage customer pickups and handle escalations professionally under high-pressure conditions.
IT TechnicianAugust 2023 – April 2024
ICT Solution · Slave Lake, AB
  • Diagnosed and resolved 50+ critical hardware failures (motherboard, PSU, RAM, HDD/SSD) — 35% reduction in client downtime.
  • Installed and configured Windows 10/11, macOS, and Linux; performed driver updates and software deployments.
  • Resolved LAN/Wi-Fi issues, configured routers/switches, and assisted with VPN setup for remote employees.
  • Managed 100+ support tickets/month with 95% SLA resolution rate; conducted end-user security training.
  • Maintained inventory of 150+ IT devices with warranty tracking and repair documentation.
Delivery DriverJune 2021 – August 2023
DT Tire · Edmonton, AB
  • Delivered 50+ daily shipments across Edmonton with a 100% on-time record through precise route planning.
  • Maintained professional client interactions representing the company on every delivery.
Department Manager / Sales AssociateNovember 2017 – June 2021
Hudson's Bay Company · Edmonton, AB
  • Served 50+ customers daily with a 98% satisfaction rate; managed transactions, returns, and exchanges.
  • Supervised and trained 5+ staff on POS systems, sales techniques, and floor operations.
  • Managed inventory levels, reported discrepancies, and assisted in quarterly audits.
Personal Projects

Home Lab Server

Ubuntu · Docker · Self-Hosted

Built and maintain a server running Pi-hole, Jellyfin, Nextcloud, and WireGuard VPN. Secured with UFW, Fail2ban, and SSH key auth.

SnapSort Pro

Swift · iOS · Xcode

Designed and built a Tinder-style photo sorting iOS app with swipe gestures, Face ID, video playback, and support for 5,000+ photos.

alemam.dev

HTML · CSS · JS · Cloudflare

Personal portfolio built from scratch and deployed via GitHub Pages with Cloudflare DNS, HTTPS, and custom domain email routing.

Technical Skills
Operating Systems
Windows 10/11, macOS, Ubuntu/Linux
Networking
TCP/IP, DNS, DHCP, VPN (WireGuard), UFW, router config
Hardware
Motherboard, RAM, HDD/SSD, PSU diagnostics & replacement
Security
Fail2ban, SSH hardening, Pi-hole, malware removal, patch management
Self-Hosted / DevOps
Docker, Jellyfin, Nextcloud, Pi-hole, Ubuntu Server
Development
HTML, CSS, JavaScript, Swift/Xcode, Git, GitHub Pages
Tools
SAP, Microsoft 365, Active Directory, PowerShell basics
Education

Diploma in Cybersecurity & Computer Support

CDI College · Edmonton, AB · June 2021 – March 2023

CompTIA A+, Network+, PC Maintenance, Operating Systems, Cybersecurity Fundamentals. Completed 100+ hours of hands-on IT support practicum.

Certifications
CompTIA A+ · In Progress
CompTIA Network+ · In Progress